Category — Loyalty

Grace Restaurant

Maine restaurant leaves diners in state of Grace.

March 1, 2012 Comments

Starbucks Scheme

Starbucks customers react angrily to loyalty scheme changes.

January 16, 2012 Comments

Starbucks Backlash

Starbucks faces backlash over My Rewards.

January 10, 2012 Comments

Sears Loyalty

For local shoppers, loyalty to Sears can run deep.

December 29, 2011 Comments

Resale Stores

As recession lingers, well-heeled hit resale stores.

December 6, 2011 Comments

Coffee Shoppe

Olde Towne Coffee Shoppe ‘not just another coffee shop’.

November 16, 2011 Comments

Bigger TJ’s

Trader Joe’s tries to keep quirky vibe as it expands quickly.

October 31, 2011 Comments

Giant Deal

Shopkick signs first supermarket chain.

October 21, 2011 Comments

Sportwear Sales

Nike, Adidas trounce China sportswear players.

September 29, 2011 Comments

Groupon Loyalty

Groupon rolls out loyalty program to help businesses keep daily deal customers.

September 28, 2011 Comments

U-niversal Screwup

See if you can keep up with the customer-service botches, misstarts and dead ends.

September 13, 2011 Comments

The BluePass

JetBlue Airways is courting business travelers with three new flight passes.

July 28, 2011 Comments

PayCloud Loyalty

PayCloud does wireless loyalty cards without the NFC.

July 25, 2011 Comments

Curbing Coupons

Retailers, manufacturers crack down on extreme couponing.

July 14, 2011 Comments

HP Shake-Up

HP is streamlining its executive ranks to improve its focus on customers rather than administration.

June 15, 2011 Comments

Service Survey

Dell, Barnes & Noble do poorly in online service survey.

June 14, 2011 Comments

Unhappy Shoppers

Shoppers fed up with poor customer service.

June 7, 2011 Comments

Local Loyalty

France, Ireland stay true to home-cooking, survey says.

May 18, 2011 Comments

Tracking Loyalty

Rewards-tracking sites help tame loyalty programs.

May 18, 2011 Comments

Sprint Satisfaction

Customer satisfaction with AT&T, T-Mobile drops.

May 17, 2011 Comments

Card Tricks

Over-reliance on supermarket rewards cards can be a kind of tunnel vision.

May 12, 2011 Comments

Tesco Vision

Tesco CEO outlines “new vision”.

May 12, 2011 Comments

Elusive Rewards

Credit card rewards could be hard to collect.

May 12, 2011 Comments

Sears Services

Troubled Sears turns focus to home services, shopping rewards.

May 3, 2011 Comments

McCoffee Battle

McDonald’s winning coffee loyalty battle.

April 14, 2011 Comments

Better Deal?

Think you’re saving? 5 myths debunked.

April 12, 2011 Comments

Burger Battle

Will Five Guys overtake In-N-Out?

April 11, 2011 Comments

Silver Savings

The Big Y supermarket chain is rolling out a new discount program that works like a hybrid between a club membership and a loyalty card.

April 1, 2011 Comments

Ford Loyalty

Ford leaps in owner loyalty, takes top spot from GM.

April 1, 2011 Comments

AT&T Loophole

AT&T customer service representatives have been empowered to cancel the contract of any customers who behave in an abusive manner.

March 31, 2011 Comments